We're proud of our customer reviews and encourage you to browse them all or use the filters below to locate specific types:
"My experience was nothing short of first rate!."
I recently had the privilege of working with Independent Damage Consultant, Ed H******. My experience was nothing short of first rate! From the first meeting, Ed was on-time if not a little early, he was professional and extremely knowledgeable. Not only did he assess the damage accurately, but he also navigated the complexities of insurance claims, ensuring we received fair compensation. His knowledge of property damage, repairability, and associated costs was invaluable. Ed stayed in contact with us through the whole process and even checked in on the team doing the repairs. I highly recommend Ed H****** to anyone facing similar challenges. He made us feel as though we were his only client.
BBB Review
by Cathy R.
Local
Dec 2023
"...the whole process was not stressful at all."
Pro Storm just replaced my roof and the whole process was not stressful at all. Joe was very accommodating when he came out and saw my roof. He explained the whole insurance process to me and was available any time I needed him. Alex was wonderful and patient with me as well. It took about a month for my HOA to approve my new roof and Alex would check in weekly. He was very nice and easy to work with as well. Chris oversaw the actual job and he was super nice as well. He was very caring and thorough. I have nothing but amazing things to say about this company. You can tell they truly care. I would recommend them to everyone!
Google Review
by Leah McDonald
Local
March 2024
"...this is the team to call.."
I had one of the more unusual experiences when it comes to how I came to needing Pro Storm Repair. HOI rates were jacked up close to 40% on my new policy so i switched carriers. The adjuster came out, spent 3 minutes taking pictures of the house and roof from the ground and determined the policy would be terminated without a full replacement in 30 days. I contacted Joe at Pro Storm Repair through a mutual friend and he came to inspect the roof and found significant wind damage to the entire roof. We filed a claim, the independent adjuster hired from the insurance company came out and agreed entirely and within two weeks we were approved for a brand new roof paid for by insurance (which wasn't the easiest process but Joe took care of it all on our behalf). After the contract was signed I told Joe that my carrier had dropped me and if they could get this done asap it would help me a lot. After two phone calls at my kitchen table I was set up for Tuesday the next week. The crew showed up at 7am, set up tarps all around the house, had the roof (2 layers) off within a couple hours and a new roof on by 3:30pm. The site supervisor was extremely informative, personable, and courteous. The crew left my yard the way it they found it and cleaned up everything. I can't recommend this company enough, if you're ever in a jam with insurance company or simply need a new roof this is the team to call.
Google Review
by Chris Shiavoni
Local
March 2024
"They have been the most professional group of contractors I have ever hired."
We hired Pro Storm as a result of a hail storm that damaged our roof and siding. I searched reviews online and found them based on the comments people left. We were well represented, as we did have work on our insurance to cover fully what was needed. The work they did was top notch, very professional. I recommended them to several of my neighbors, and they did great work for them too. They have been the most professional group of contractors I have ever hired.
Google Review
by David Horrocks
Local
Feb 2024
"We are very happy with how quick and easy everything was!"
Pro storm was great! We called and they sent Matt out the same day to check our gutters. Matt was friendly and professional. They worked with us and gave us a great price. Someone was out within two days to fix everything! We are very happy with how quick and easy everything was!
Google Review
by Corrine Szurpeta
Local
Feb 2024
"...great customer service that left a lasting impression on me."
It is with great pleasure that I write this review for Pro Storm Repair, who recently coordinated the installation of my new roof and siding. Gabe Trasatti, a skilled professional at the company displayed exceptional work, dedication, and great customer service that left a lasting impression on me.
Gabe demonstrated an impressive level of expertise in the field of roofing and siding. His knowledge of the various materials, their advantages and disadvantages, and the installation process was evident from our initial consultation. He was able to provide valuable insights and advice, helping me make an informed decision for my home.
Throughout the entire process, Gabe was extremely communicative and responsive. He worked directly with my insurance company, keeping me well-informed and addressing all concerns I had. He provided frequent updates on the project's timeline.
I highly recommend a consultation with Gabe at Pro Storm Repair for all your roofing, gutters and siding needs.
Google Review
by Carolyn Bethune
Local
Jan 2024
"I would give them 6 stars if I could."
I recommend Pro Storm to anyone considering roof or siding work anywhere in the Bucks County/Philadelphia area. We had storm damage and initially had our claim rejected by our insurer. Dan at Pro Storm took on the claim process, provided documentation of the damage, met the insurer and their engineer at the house to be sure that they reviewed the identified damage, and did persistant follow up directly with the insurer until the insurer agreed to cover the identified damage.
Once coverage was settled, the process with Pro Storm was easy and efficent. They provided consultation and answered a lot of questions to help us select the right roofing products, and colors. Answered any concerns that we had and scheduled the install to meet our schedule and availability.
At no time did I feel rushed, pushed or "sold" on any product or service.
The crew showed up as scheduled, and completed the entire roofing project same day. My property was meticulously protected before and during the install and, when finished, they even used metal detectors around the entire property to assure no nails were left behind.
I highly recommend Dan, Matt and the entire Pro Storm crew. I would give them 6 stars if I could.
Google Review
by Joseph Royal
Local
Jan 2024
"Having this kind of service is rare to find."
Prostorm Repairs has been an absolute pleasure to work with for new windows, siding and roofing for our home. The level of expertise and detail is unmatched. We had a severe hailstorm in our area and Prostorm Repairs came out for a free inspection of the house. They took multiple photos and detailed notes on all of the damages that occurred. They were then able to submit their photos and notes to insurance to help paint a clear and concise report. This was our first time submitting a claim to our insurance company. Having Prostorm Repairs by our side to help with any questions made the process a breeze.
Close to the start date for the project, we made a couple of changes in regards to color options, etc. and Alex was super helpful in updating our order with no issues and ensuring everything went smoothly. Any questions we had were answered within the same day and the line of communication was always open with their team.
The work was completed in a timely manner. The contractors were friendly, communicative and respectful at our home.
At the end of the project, there was a final walk around with Chris to ensure everything was up to our own and Prostorm Repairs’ standards. Having this kind of service is rare to find. We want to thank the whole Prostorm Repairs team including Alex, Sam, Chris, Joe, Bob, Rick and everyone else for being such an amazing company that we can trust to do the job perfectly. We have gotten many compliments on our home since having the work completed and would definitely use Prostorm Repairs again for any future need.
Google Review
by Eric Yeager
Local
Jan 2024
"... by far was the easiest experience i have ever had."
i deal with alot of different companies and pro storm by far was the easiest experience i have ever had .. top notch work delivered with great pricing . i can not say enough good things about this company . definitely will be using them going forward .
Google Review
by Michael Zaccario
Warminster, PA
Oct 2023
"I just want to give some recognition where due."
Good Morning,
Your team completed a roof for me yesterday and I just want to give some recognition where due.
I am in commercial construction so I am pretty comfortable with all aspects when it comes to construction, however roofs are something I dont have much experience in and dont know much about so they make me a little nervous.
Between having Chris & Clay, all those nervous feeling completely went away.
Clay was very thorough and attentive when it came to the grueling part in dealing with my insurance company and helping get this claim pushed through. Normally I can imagine this task being a pain in the ass but Clay handled very well and got me any answers and information I needed and all in all, I am amazed of how smoothly that process went. He clearly understood everything I was looking to get done and successfully set your team up for success in fillling my expectations.
Chris, was awesome on site. Very easy to deal with and accommodating. I know he was busy with a million other things that day and also a couple hiccups that came up with my roof but he handled everything well and made me feel taken care of. He made sure the roof is what I was looking for and my house and property were exactly how they left it. It was truly a pleasure dealing with Chris yesterday.
I just want to reach out and let you know that Clay & Chris made a fantastic team and this whole process a breeze for me. They are valuable members of your team. I am 100% satisfied with how things went!
Thanks for all your help!
Email Review
by Jacob Rudnitsky
Trevose, PA
October 2023
"...the second time we have used this company."
We recently hired Pro Storm for a siding job, which is the second time we have used this company. Chris and Matt oversaw the job, which was done to perfection. Even tho it started to rain, the crew not only completed the job, but they left the work area cleaner than they found it. This is not easy to do, especially in the rain! The great work, attention to detail, and customer care is what sets this company apart. Chris truly cared about the work, even down to the smallest detail, and it showed in the final product. We are very happy with the work done and highly recommend them.
BBB Review
by Tim J.
Local
June 2023
"... fully funded by our insurance carrier."
Pro Storm was very promt with their response, Our project was fully funded by our insurance carrier, We chose Owens Corning and it's beautiful! Thank you Pro Storm.
Google Review
by Patrick Sharkey
Local
August 2023
"... knew exactly what they were talking about!"
Couldn't have asked to deal with a better company! Not only was the quality of their work the best around, but everyone I ever had to communicate with was always respectful, personable, insightful and knew exactly what they were talking about! My wife and I couldn't be happier with the way our house came out, I highly recommend Pro Storm Repair!!!
Google Review
by Jelani Best
Local
August 2023
"... solid estimate, polite workers, and overall job well done."
I needed roof repair near me and I needed it fast. Pro Storm heard what happened and gave me a reasonable time frame. Thanks for the solid estimate, polite workers, and overall job well done.
Google Review
by Maria Lopes
Local
July 2023
"...you can't pick better than Pro Storm."
June 2023
I'm not even sure where to start. The patience and amazing customer service that Pro Storm displayed during our recent roof replacement is not something you see every day. My first shout out goes to Greg for his helpfulness as we navigated interactions with our insurance company. After an initial denial of the claim, he worked with us as we finally got them to acknowledge that we were do a full roof replacement for not just our house but our garage. Shed as well. Anytime I called him with questions he was always responsive and super helpful. I should thank Alex in the office, as well, for handling my many phone calls as we worked to coordinate the job. The quality of the work itself was excellent. With Chris as the site manager, he was easy to work with and as some expected issues arose he helped coordinate a quick resolution. I mentioned that our insurance company had been problematic at the beginning and unfortunately that continued as the adjuster changed multiple times throughout the process. The insurance company's record-keeping left much to be desired but Rick and Marena stuck with me and handled numerous phone/email conversations with the adjuster.
Due to the size of the job the final hurdle was the back and forth with the mortgage company for the reimbursement check but, once again, Marena and Rick came to the rescue and got me all required documentation quickly. I am sure they had no idea what they signed on for when they accepted us as clients, but I am so appreciative of everything they did for us.
If you are looking for a company that cares, does the right thing when issues arise, and that will try to make the process as painless as possible for you, you can't pick better than Pro Storm.
Many, many thanks.
Erin and Josh
Hand-written
by Erin and Josh Spargo
Jenkintown, PA
June 2023
"...delivers on every promise... exceeds expectations."
Pro Storm not only delivers on every promise but exceeds expectations. It was nice to deal with such a quality team. Everyone from the office to the siding installers were friendly and professional. Job well-done.
BBB Review
by Anthony F.
Local
May 2023
"...ensuring everything was done to my satisfaction."
Matt and Chris from Pro Storm supervised the installation of vinyl siding, roof, and gutters on my home after significant damage due to a hailstorm. The workers did an exceptional job, and their service was also exceptional. Their response was quick, ensuring I was pleased with every step of the project, and ensuring everything was done to my satisfaction, which it was. The job was done right and completed as quickly as possible. I would definitely recommend.
BBB Review
by Charlie M.
Local
Mar 2023
"... an amazing job helping us to recover from a recent hail storm."
Pro Storm Repair did an amazing job helping us to recover from a recent hail storm. They were so quick to respond to our needs and worked with our insurance company adjuster to get us additional coverage for items missed in the initial assessment. Every single Pro Storm individual who worked with us was professional and friendly, from Bob, the owner, who actually took our call early that Sunday morning after the storm, Dan, the salesperson, Anthony, Matt, Chris, and Alex - all who took care of us during the replacement of our roof, siding and gutters! The teams of workers who laid the roof and placed the siding and gutters worked fast and did a great job cleaning up. One worker even washed a high decorative window that is unreachable for me! Even the small punch list from my perfectionist eye - after the job was done - was addressed to my satisfaction. Pro Storm is an impressive company and I would recommend them for your repairs too! Thanks Bob, I'm so happy I called you first!
Google Review
by Maria Lopes
Yardley, PA
May 2023
"...on a schedule that worked for my family."
Pro Storm did an excellent job replacing my siding. They made sure to do everything on a schedule that worked for my family. I would highly recommend them.
Google Review
by Anthony Fiore
Local
May 2023
"...communicated, were professional, worked clean..."
From start to finish they communicated, were professional, worked clean and accommodated two requests for some custom work around my house.
Google Review
by Steven Stil
Local
May 2023
"...considering them for additional work"
We had a small repair done to a sagging gutter that was bringing part of the fascia with it.
Even through some bad rains and getting rescheduled with priority, emergency repairs elsewhere, I felt our work was done timely and within a few weeks of initial contact.
We were happy with the process and are considering them for additional work to fix some bay windows that have sagged a little bit over the years.
Google Review
by Shawn Murphy
Local
May 2023
"...attention to every detail..."
Pro Storm Repair installed new vinyl siding, new roof and new gutters on my home. They did an excellent job, paying attention to every detail, and providing updates and suggestions as they worked on the installation. They were very professional and wanted to ensure I was satisfied with every step of the project. Would definitely recommend.
Google Review
by Chris Miracola
Local
Apr 2023
"We have recommended them to others.."
Prostorm replaced our siding, gutters, downspouts, fascia, etc due to storm damage. The team did a great job from the start of the claim until the job was complete. Our house looks great amd we received so many compliments. We have recommended them to others.
Google Review
by Rose Winkler
Local
Apr 2023
"...highly recommend..."
Pro Storm Repair was great to work with. Dan, the first person that helped us was professional, on time, and followed through to the completion of the repair and replacement work. All the other guys that worked on the job are great as well. I highly recommend Pro Storm Repair!
Google Review
by Rick Bender
Local
Apr 2023
"Awesome company to work with."
Awesome company to work with!! Had my roof replaced as a result of hail damage. They did a free, no obligation inspection and all of the work was done in one day. They cleaned up the outside area when the work was complete. I highly recommend using this team for servicing your roof. Oh yeah and they include a five year warranty! Great job, well done!
Google Review
by Richard Nicholls
Local
Apr 2023
"...straight up honest, no-nonsense company."
After some bad weather, my roof suffered substantial damage that required a full roof replacement. I looked up a few local companies, came across Pro Storm Repair and couldn't be happier with the work they did. I give all the credit to Matt Bowes, he handled everything from start to finish and made the insurance claim process seem effortless on my part. Pro Storm is a straight up honest, no-nonsense company that takes pride in every aspect of their work and care of their customers. I greatly appreciate all the hard work from Matt and his team.
Google Review
by Peter Filipowicz
Local
Apr 2023
"...one day start to finish."
Replaced roof, one day start to finish. Great to work with. Made the insurance claim easy. Thanks!!!
Google Review
by James Pinkerton
Local
Apr 2023
"...undersold and over delivered."
From start to finish, quality work and professionally done. Alex, in the back office and Josh, our sales guy undersold and over delivered. Well done Pro Storm.
Google Review
by David Distel
Local
Feb 2023
"...your expertise was what I needed."
Thank you for your help with getting me a new roof. It was denied by my insurance company a few years ago when the original damage was done despite many neighbors getting new roofs for the same damage, so your expertise was what I needed.
Greg was very knowledgeable. Many people knocked on my door offering a similar service, but your company seemed to have more expertise. I appreciate Greg working with my insurance company to get the new roof rather than "patching” it.
I want to thank Alex too. He was always friendly and kept me updated on changes to the schedule and deliveries.
And Rick who I understand had to keep following up with my insurance company to get this check which was mailed to the house I sold rather than my office as instructed. Thus, the delay due to forward.
Great job.
Thank you!!
Have a great day, Lee Ann.
Hand-written
by Le Ann Oberman
Sewell, NJ
Feb 2023
"...amazing and knowledgeable from the beginning."
Pro Storm's staff was amazing and knowledgeable from the beginning. Their roof assessment technicians and their helpful 'in office' staff helped us communicate with our insurance company (they also were very kind and patient explaining the ins and outs to us too... Thank you Matt and Alex).
Our roof was done in one day and the workers were professional and did a great job. Replacing a damged roof was daunting for us, but Pro Storm made the experience a one we would definitely recommend to our family and friends.
Google Review
by Audrey Jones
Local
Feb 2023
"...excellent customer service..."
I am writing to thank Pro Storm and your employees for the exceptional work done on my home. The entire process was smooth, organized, professional, and efficient. Your company provided quality service and products .
I believe that Keith, Alex, and Chris truly deserve to be congratulated for providing excellent customer service support and knowledge. They were ready to assist me with any concern I had in a friendly and professional way. They were there for me every step of the way.
Sincerely,
Dolores Salvo
Hand-written
by Dolores Salvo
Marlton, NJ
Feb 2023
"...went far above my expectations."
ProStorm and their employees did exceptionally work on my home. Your company has provided a level of service that went far above my expectations. A big thank you to Keith, Alex, and Chris for their outstanding customer service and support through the entire process. I would highly recommend Pro Storm!
BBB Review
by Dolores S
Local
Feb 2023
"...undersold and over delivered."
From start to finish, quality work and professionally done. Alex, in the back office and Josh, our sales guy undersold and over delivered. Well done Pro Storm.
Google Review
by David Distel
Local
Feb 2023
"I just like to look at my house now..."
Excellent quality and service. Roofing,siding,new gutters and smaller repairs related to hail storm damage. I just like to look at my house now and how beautiful it looks. Thanks to Joe k( dealt with insurance comp.) Chris P.(managed day to day operations) Alex and Robert for scheduling of services. They really want to make sure the job is done right. Thanks again, Steve Marlton N.j.
Google Review
by Steve Hak
Local
Dec 2022
"...here on time and completed in one day"
They helped me work with my insurance company step by step.
When it came to install my roof they were here on time and completed in one day. They cleaned up all around house.
The next part was siding and they said it would take a week to 10 days. It was completed in less than a week. They also installed gutters.
I would recommend to anyone.
Google Review
by Maury Seidman
Local
Dec 2022
"Our roof was approved and replaced in about 10 days after the storm."
We had a hail storm on May 20, 2022 in South Jersey and the next day we had several companies wanted to do a free inspection. We met with Dan Morris who called our insurance company and set up a appointment to meet them. Our roof was approved and replaced in about 10 days after the storm. They also replaced our entire gutter system. The workers were efficient and did a great job in cleaning up. We highly recommend Pro Storm.
BBB Review
by RC M
Local
July 2022
"...answered every call and explained every detail..."
Sept 15, 2022
Pro Storm Repair Team,
This letter is a little overdue but, nonetheless, I wanted to tell you thanks for a wonderful job your team did on our roof.
As you remember we had a rocky beginning with our original roof project in November 2021.
Your team was fantastic in working with us in obtaining our new roof.
We worked with the owner of the company and were assigned to work with Chris Pinkerton for the project.
From the start, Chris was a great listener and manager. He answered every call and explained every detail and step during the process.
Uur new roof is beautiful and we cannot be happier or more appreciative of your efforts.
I would recommend your company to anyone as you are caring for your customers.
Thank you again.
Theresa Krokonko
Hand-written
by Theresa Krokonko
Hummelstown, PA
Sept 2022
"Phenomenal experience from start to finish."
From start to finish these guys are top notch. We had a heavy hail storm and the following day my Storm Consultant DAN MORRIS was around the neighborhood. He immediately pointed out damage to my roof and within days they preformed a free inspection.
After putting a claim in, they came to the property to meet the adjuster.
Shortly after the owner Bob got in touch with me to confirm everything. He went above and beyond to get me skylights of my liking. Just wanted to thank the team for all they did. Phenomenal experience from start to finish.
Google Review
by Paul M.
Local
Aug 2022
"...everything he said they would do, they did..."
ProStorm Repair had a consultant knock on my door for business. Danny explained everything to me regarding procedure to have roof replaced because of hail damage. From that day everything he said they would do, they did, and very professionally.
I can't say how pleased I am with their work. I am so happy that Danny knocked on my door, don't know if I would've had my roof replaced if he hadn't.
Thank you ProStorm Repair!
Google Review
by Roni Stone
Local
Aug 2022
"...finished their work in one day"
Hand-written
by Sue Ann Barnett
Glenside, PA
June 2022
"I was extremely happy with the work and how quickly it was completed."
I was very skeptical at first. However they were there to answer any questions that I had. They were extremely professional through the whole process which put me at ease. I was extremely happy with the work and how quickly it was completed.
Google Review
by Jonathan McCann
Local
Aug 2022
"Nothing was a problem."
Had Hail Damage. They completely resided my home.
The team who completed the siding were professional and cleaned up every day
They worked even with the intense heat.
Nothing was a problem
I highly recommend this company for the workmanship and professional work ethic
They care about the Customer
From the owner, to the initial rep, to the siding team.
Great Company!!!!!!!!
Angelo Vacirca
Google Review
by Angelo Vacirca
Local
Aug 2022
"...as professional as any company I have ever worked with"
When I think of Pro Storm I think "Professional Service." Our experience with Matt B, Matt L, and Alex S was great. Even when we had an unforeseen issue with an outside dumpster company, Pro Storm stepped up and handled the issue as professional as any company I have ever worked with. On the day of installation, Matt B & Matt L were on-site the whole time to ensure everything was completed correctly and to answer any of our questions. Upon completion, our property was cleaned and left in the same condition as when they arrived. We couldn't be happier with Pro Storm's service, team and our newly installed roof. Thanks again.
Mike & Meredith
Google Review
by Mike & Meredith Leighton
Local
Aug 2022
"The men that did the roof were wonderful."
Dear Sirs,
I just had my roof done on Monday, May 23. The men that did the roof were wonderful. They did a nice job and also cleaned up. Our roof looks just great. Also thank Ed Hevener, Alex, and Mike - they all were so informative.
Thank you
Nancy & Andy Trainer
Hand-written
by Nancy & Andy Trainer
Oreland, PA
May 2022
"...what more can you ask for?"
Video Testimonial
by Andrew DeGrove
Ambler, PA
May 2022
"...the most professional personnel we have come in contact with."
Dear Pro Storm Repair,
Let us tell you how pleased we are with your work. The roof, siding, gutters all look amazing. All of your staff from the salesman (Craig), office staff (Donna) and manager (Ron) have been the most professional personnel we have come in contact with. Things may have not turned out to your benefit but we are so happy with our house.
Happy Holidays to you all.
Sincerely,
Steve and Joanne Serfass
Hand-written
by Steve and Joanne Serfass
Macungie, PA
Dec 2019
"...I would vouch for them every day of the week"
Video Testimonial
by Sean Grevy
Ambler, PA
April 2022
"Their work was thorough and they didn't cut corners. "
We were extremely pleased with all of the services we received from ProStorm. Craig was awesome to work with. He was very friendly, yet professional, and definitely made us feel comfortable with the entire process. He spent a lot of time with us explaining how everything would work, and he was here to fight for us every time our insurance adjuster was here. The crews that came out to do the roof and siding replacement were very efficient and it was clear that they knew what they were doing. Their work was thorough and they didn't cut corners. I would highly recommend this company, without hesitation.
Google Review
by Tanyia Miller
Local
Feb 2022
"The best part was my roof was complete in just 1 day!"
I was thrilled with the professionalism, craftsmanship, and overall experience with my roof replacement. The best part was my roof was complete in just 1 day! The employees are all courteous and neat and clean which made the experience even better. Would highly recommend!
Google Review
by Maria Bellini
Local
Jul 2022
"... the whole crew was like a well oiled machine..."
We would like to thank ProStorm repair for the excellent job today replacing our roof. The entire process was smooth, organized, professional and efficient. The employees were courteous and very skilled. From the start, the whole crew was like a well oiled machine as the job proceeded from start to finish. Great job gang. We appreciate your time and effort.
BBB Review
by Mike & Nancy C.
Local
Apr 2021
"I am completely satisfied... from start to finish."
Dear Pro Storm,
I just wanted to write a note to say I am completely satisfied with the great job you did on my roof from start to finish.
Cedric contacted me and did all the legwork in a professional way and all that it cost me was my deductible.
Frank, job site manager, ran his crew very well including clean up. My roof was completed in one day.
Needless to say I am a happy customer.
Sincerely,
John
2019-02-21
Mountville, PA 17554
Hand-written
by John Hess
Mountville, PA
Feb 2019
"an exception to the "If it's to good to be true, it's probably not."
From start to finish, we couldn't feel more fortunate to have Prostorm assist with storm damage that our house sustained. Dan, was great and extremely dedicated! He really helped make for brighter days after a significant hail storm. In fact, a 100 degree day didn't interfere with his offering for a free inspection that highlighted extensive damage. From that point forward, the Prostorm crew was efficient, knowledgable, dependable, responsive, and skilled with a variety of repairs. They have certainly been an exception to the "If it's to good to be true, it's probably not."
Google Review
by Michael Daly
Local
Jul 2022
"We feel blessed to have chosen such a reputable company..."
July 9, 2019
Pro Storm Testimonial
Resulting from a severe windstorm and hail event in Macungie on May 29, 2019, the roof
of our property sustained significant hail damage. Many storm repair companies
physically called at our home and we also received many brochures in the mail offering
to perform an inspection and repair. However, as there was no apparent physical
evidence of damage to our roof (water ingress), there was no sense of urgency on our
part to engage anyone's services.
My neighbor (Greg Wakefield) had a new replacement roof installed by Pro Storm Repair
Inc and Craig Felts (Pro Storm Damage Consultant) cold-called to inquire if we would
also like to receive a free estimate. We were not over-enthusiastic about having a quote,
however, considering my neighbor's property had also sustained hail damage, it seemed
like a prudent opportunity.
Craig Felts conducted a thorough inspection of the roof of our property which was
supported by digital photographs. He diligently explained the process that would be
required to finance a replacement roof and would require an Adjustor from State Farm to
conduct an independent inspection.
Demitri Grant (State Farm Adjuster) performed the independent inspection on July 3,
2019 and was accompanied by Craig Felts and he agreed that the hail damage was
significant and warranted a replacement roof.
Due to vacation plans, we asked Craig Felts if it was possible to expedite the work as it
was our desire to be present when the replacement roof was installed. The installation
occurred on July 9, 2019 and the workmanship was exemplary and professionally
conducted in 4.5 hours!
We would unreservedly recommend Pro Storm because they are a very professional
company and work hard to maintain their reputation as a leading damage repair company.
Equally, their representative Craig Felts is a man of integrity who truly understands the
business and is a real believer in excelling in Customer Satisfaction. We would therefore
like to personally thank Craig and the Production Team for the way the whole process
has been handled and we feel blessed to have chosen such a reputable company who
walk the walk and talk the talk.
Kind Regards,
Martin and Jen McPherson
Hand-written
by Martin and Jen McPherson
Macungie, PA
Jun 2019
"...on time, quite polite, so efficient, and hard working."
11-4-2019
Pro Storm –
Enclosed is check for final payment for our roof.
Thank you to your team of installers. They were ON TIME, Quite POLITE, so efficient, and hard working.
Entire roof done in record time and cleanup. PERFECT!
Marcia Weingertner
Hand-written
by Marcia Weingertner
PA
Nov 2019
"...did a good job replacing the roof and also the gutter replacement."
To Whom It May Concern:
Just want to let you know that the employees you had doing the work at my home did a good job replacing the roof and also the gutter replacement. They were kind and polite and seemed to know what they were doing. We are very satisfied with the work done. Please let your workers know they did a good job.
Thank you
Mrs. Crystal Hart
Hand-written
by Crystal Hart
Emmaus, PA
Dec 2019
"We would and have recommended that anyone needing repairs use your company."
We wanted to take the time to write about the experience that we had when using your company to repair our home after receiving hail damage. From the very beginning, the first time we met Craig, he was knowledgeable and friendly. The installers were professional and neat. We would and have recommended that anyone needing repairs use your company. Thank you for such a great experience.
Chris and Jess Malewicz
Hand-written
by Chris and Jess Malewicz
Alburtis, PA
Oct 2019
"We are thrilled we chose your company to do our roof."
Thank you Matt for the superb job that you did on our behalf. Everyone involved in your company, your staff, you’re working crew for the roof, was very professional and very helpful. We are thrilled we chose your company to do our roof.
Thanks again!
Charles and Kimberly Molano
Email Letter
by Charles and Kimberly Molano
Alburtis, PA
Oct 2020
"... in the span of one day."
Dear Donna,
Enclosed please find our check. This represents the final payment owed by us and received from our insurance company for the replacement of the roof on our home on October 8, 2019.
Thank you and Pro Storm for the professional service you provided us. The old roof was removed and the new one installed in the span of one day. The cleanup was thorough and communications with Pro Storm’s office and personnel was very responsive.
Sincerely,
Ken and Fern Schlegel
Hand-written (typed)
by Ken and Fern Schlegel
Macungie, PA
Dec 2021
"...JOB WELL DONE."
Dear Pro Storm Repair,
My family and I would like to thank you for a JOB WELL DONE on the replacement of our WIND & HAIL damaged roof.
Your team was very helpful, from Garrett your sales rep to the professional office staff, they explained the insurance claims process, met with the insurance company adjuster to show the damage and walked me through the insurance and mortgage company payment process.
Thank you for a JOB WELL DONE.
Thank you,
Marshall D. Mulloy
Hand-written
by Marshall D. Mulloy
Oxford, PA
Oct 2019
"...professional manner with a really quick turn around."
6/14/19
Thank you to Pro Storm Repair for being a great company to work with! My project was done in a professional manner with a really quick turn around. Job well done Pro Storm, Frankie, and “the Craigs.”
Joanna Taylor
Hand-written
by Joanna Taylor
PA
Jun 2019
"Keep up the good work."
1-10-19
Hi.
Thank you for doing a good job. We are pleased with the work your men did.
Keep up the good work.
God Bless All,
Marlene Kulp
Hand-written
by Marlene Kulp
PA
Jan 2019
"It has been nice working with you."
8-21-2019
Donna,
Enclosed in the final, in-full check for the work you did on re-roofing my house at Wyncote Dr., Oxford, PA.
It has been nice working with you.
Sincerely,
Donald Schaffer
Hand-written
by Donald Schaffer
Oxford, PA
Aug 2019
"...made the process a breeze..."
Testimonial for Pro Storm (Craig Felts)
I cannot speak highly enough of Craig Felts and Pro Storm. They were a pleasure to work with when our roof was damaged by a hail storm. They answered and returned phone calls extremely promptly, met our insurance adjuster quickly, and got started immediately. They answered all our questions and made the process a breeze. Within a week of meeting with them we had a new roof. The project itself literally took about 5 hours. They thoroughly cleaned up, showed up on time, and did an amazing job. Our roof looks fantastic. I would highly recommend Craig Felts and Pro Storm. They make themselves available to you for every concern even after the project is complete. We are grateful for their diligence, amazing work, and their friendly demeanor.
Sincerely,
Andrea and Joseph Walko
Hand-written
by Andrea and Joseph Walko
Macungie, PA
Jul 2019
"I recommended your company..."
I'd just like to say how happy I am with the installation of my roof and gutters. Chris was a great go-to guy and I really appreciated Frank coming back out to add an extra dumpster. Both were very professional. I recommended your company to the one neighbor for his roof.
Thank you.
Steven Craul
Mount Joy, PA
Hand-written
by Steven Craul
Mount Joy, PA
Jun 2019
"...wonderful service."
I wanted to take the time to thank everyone at Pro Storm for the wonderful service - Everyone was so helpful! Dan came to our house and sat with us and later with the insurance adjuster to give a thorough estimate, Ron helped arrange our scheduling, Frank the project manager got the job done quickly and it looks great!
A special thanks to Donna for holding our hands through the entire process.
I appreciate all of your help!
Michelle Martineau
2019-06-05
Hand-written
by Michelle Martineau
Middletown, DE
Jun 2019
"...would highly recommend them."
I am a current customer of ProStorm Repair and would highly recommend them, because of my dealings with Chris Pinkerton. He put a lot of time in working with myself and our insurance company after a storm. He is a top notch sales person, who followed through on everything he said he would. It was a pleasure dealing with him.
Hand-written (Email)
by Jennifer Paterson
New Hope, PA
Jan 2019
"...made this experience worry free for me."
Bensalem, PA 19020
January 7, 2019
ProStorm Repair
501 Cambria Avenue
Bensalem, PA 19020
Dear ProStorm:
I am writing to compliment ProStorm for the outstanding job that you did on my home and garage roofs in October 2018. Your employees are quite professional and efficient in the customer service and craftsmanship they provide. In particular, Dan Forte guided me through every step of the process and made this experience worry free for me. Also, the roofers were prompt, considerate and proficient.
I would not hesitate to recommend your company and employees to my family and friends. Thank you again for a quality job well done.
Sincerely,
Lorelee Martin
Hand-written
by Lorelee Martin
Bensalem, PA
Jan 2019
"We wanted to write and say we couldn't be more pleased."
We had a roof put on our house in December. We wanted to write and say we couldn't be more pleased. Our Sales Rep. was Cedric and he was fantastic. He accessed our roof and like many houses in our neighborhood it had wind damage. He was very helpful with information about the claim process for our homeowners insurance. He made sure he was here to meet with our insurance representative and show him the damage. We were given a time frame for our new roof installation. Pro Storm was great about having the men and materials here exactly when they said they would be here. After our roof was put on Cedric came to our house to check the roof, he even took pictures on top of the roof so we could see what it looked like from above. We would definitely recommend Pro Storm to our friends and relatives. Sincerely, Renard & Wendy Platt, Lancaster, PA
Hand-written (text)
by Renard and Wendy Platt
Lancaster, PA
Dec 2018
"The whole process was a very pleasing experience."
I needed to replace some shingles that had blown off my roof. I found a flyer from Pro Storm Repair hanging at my front door and reached out to them for an estimate. Cedric responded and was available quickly to inspect my roof. He showed up on time and was able to inspect the roof very thoroughly. Upon the inspection, he noticed a great deal of wind damage and was able to document it with pictures to show to me. He recommended filing a claim with my insurance since there was so much wind damage. He walked me through the steps and called my insurance company with me to start the claim. Cedric met with my insurance agent and pointed out the spots of damage. He arrived before the insurance company so that he could mark extreme damage and advocate for me to have this claim approved. Once, my insurance approved, he met with me to discuss materials and complete final paperwork. Cedric was available throughout the entire process and was very flexible to meet with my busy schedule. When payment was made through the insurance company, Pro Storm was able to set up our installation date. Materials and the dumpster arrived the day before the install.
The installation crew was very professional. They arrived on time and started working quickly. They made sure to cover everything to protect the house and they cleaned up all the debris from removal of the old roof. Cedric also was on site to make sure the crew had no problems with the installation. I was not home during the installation, and Cedric sent me pictures throughout the day of each step of the install. The whole process was a very pleasing experience. From the original call with Cedric to the installation of the roof, everything went smoothly and was completed in less than a month. Everyone involved in this process was professional, honest and hard working. I would absolutely recommend working with Cedric and Pro Storm Repair.
Kristi Kauffman
York, PA 2018
Hand-written
by Kristi Kauffman
York, PA
Dec 2018
"We would call again with out thinking twice."
2018-11-02
Pro Storm Repair,
Just a short note to let you know how pleased we are with the great job you and your company did putting on our new roof.
Every one from top to bottom was so easy to talk to and be around.
It was also great to sit and watch how the “bosses” of your company greeted all the “little guys” every time they cam on the job. You know, the guys who do all the hard work!
We would call “Pro Storm” again with out thinking twice.
There were a few small items after the roof was on - but all was taken care of in a timely manner.
It was great to get to know all of you - it truly was a good experience.
Good luck to you all and thanks for a job well done.
Ellen and Hans Hansen
(Lancaster, PA)
Hand-written
by Ellen and Hans Hansen
Lancaster, PA
Nov 2018
"It looks great..."
9-18-18
Hey Pro Storm Repair,
I'd like to thank you guys for a good clean job on my roof. It looks great, clean up was fine and I am satisfied with the shingles.
Thanks again.
Dan & Loretta
Hand-written
by Dan Chure
Lancaster, PA
Sep 2018
"The work was completed promptly, efficiently, and on time."
Pro Storm Repair
501 Cambria St.
Bensalem, PA 19020
Pro Storm Repair, Inc discovered damage to our roof and made all arrangements for replacements. The work was completed promptly, efficiently, and on time.
Subsequent cleanup was thorough and no debris was left on site.
Thanks,
Jim O'Brien
1509 Parvin Road
Lancaster, PA
Hand-written
by Jim O'Brien
Lancaster, PA
Sep 2018
"...replaced my roof and gutters which were all covered by the insurance company."
Pro Storm was great. I had Craig from Pro Storm come to my home inspect my roof. After finding lots of hail damage, he walked me through the process of notifying my insurance company and filing a claim. He came out the same day as the insurance adjuster and it just so happened that they know each other because of other work. I had no problem getting the claim through and Pro Storm replaced my roof and gutters which were all covered by the insurance company. The roof looks great and so do the gutters. Craig was great to work with. He is very knowledgeable and I would definitely work with him again.
Google Review
by Sebastian Addalli
Local
Feb 2022
"I was super skeptical at first..."
Working with Pro Storm Repair was a great experience. I was super skeptical at first; but then decided to give them a call. Donovan was great and walked me through the whole process start to finish! Started with an inspection that validated the hail storm damage to the roof, then filed a home owners claim, insurance inspector came out and looked at the damage/approved the claim, and a few days later a massive crew showed up. They removed the old roof and put on the new roof in a single day. Even did a great job on the clean up. Ended up getting a whole new roof for the price of my home owners insurance deductible. My home owners insurance didn't go up because of the claim. Again great experience all the way through.
Google Review
by Jarrett Roth
Local
Feb 2022
"...professional from the beginning..."
This company was professional from the beginning when I was first contacted by Craig Felts. Craig explained all in detail to me on the damages with my roof and both reached out to my homeowners insurance as well spoke and met with them personally. Craig made sure my insurance company had all of the information including photos to ensure my roof was covered to be replaced 100 percent. Additionally I want to mention Chris Pinkerton management at Pro Storm took my call and came out personally to exam the work done to make sure all detail with the workmanship was completed 100 percent. I would highly recommend Pro Storm based on the personnal touch that both Craig and Chris put in with me to make the experience a good one. Thank you Pro Storm John J
Google Review
by John Janda
Local
Feb 2022
"I'll send you everyone I know!"
Joe Kirby is absolutely amazing! After our area in Northern NJ was hit with a random hail storm in July, Joe and his team were in our subdivision inspecting roofs. He approached me as I was cleaning out my car, and nicely asked if he could check out our roof because a lot of our neighbors had hail damage. I said be my guest if you want to up there. There was in fact damage, and he handled everything from there. A few days later the insurance adjuster was back out with Joe as he explained every part of the damage. The adjust agreed, and my roof was 100% covered. THEY BOUGHT ME A NEW ROOF! It was almost time anyways because it was close to 30 years so this was an amazing bonus that I would have just not even considered had it not been for Joe. I had 5 other roofers door knocking, but Joe was upfront, honest, and thorough, so it was an easy deicision to stick with him. His office called to confirm drop off of the dumpster and material and the next day new roof was put on. Even my shed got a new roof to match the house roof as a free service! The roof went up in less than 15 hours, and the work is excellent! Labor warranty is also written out on paper, so there is no worry of quality of work. THANKS, JOE! You're my buddy now, and I'll send you everyone I know!
BBB Review
by Daniel K.
Local
Dec 2021
"...army of guys came to fix the roof..."
From the house inspection, to helping with my insurance claim, and all the way to helping fix a gutter issue, Joe at Pro Storm was fantastic. When the army of guys came to fix the roof, they were professional and prepared to get the job done well. Amazing job and highly recommended.
BBB Review
by Chris A.
Local
Sep 2021
"...super smooth from demo to install to cleanup."
Pro Storm Repair did a great job replacing our roof. Donovan L did a great job helping us navigate through the claim and answering all our questions. The project manager Ed H was very professional and took the time to walk me through the process and explain exactly what they were doing. The crew was excellent and worked great together. The install went super smooth from demo to install to cleanup. I would highly recommend Pro Storm Repair to anyone looking to get a new roof.
BBB Review
by Joe C.
Local
Dec 2020